ChandelierSupply.com Guarantee to You

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Information for Ordering and General Policies

To Place Your Order – choose from among the following:

Internet Order
Fax Order
Mail Order
Phone Order

Finding Products

Browsing and searching for products

Ordering Online with B&P Lamp Supply

Adding items to your shopping cart
Logging in or creating an account
Checkout and payment

Company Policies

Privacy Policy
Returns Policy
Security policy
Copyright

Customer Service

About B&P Lamp Supply
Contact Us
Damage Claims
Returns
Restocking Charge

Internet Order

Add to the shopping cart and proceed to checkout. Internet order payments are by credit card or through mailed in payment.

Fax Order

Print the order form, then fill out your order while shopping online and Fax it to us at 1-931-473-3014. Be sure to include your complete, correct deliverable address phone number, and if applicable, credit card information, with cardholder’s name and expiration date.

Download order form here.

Mail Order

Print the order form, then fill in your order while shopping online and mail it to us at:

Download order form here.

B&P Lamp Supply, Inc.
C/O ChandelierSupply.com
843 Old Morrison Hwy.
McMinnville, TN. 37110

Be sure to include your complete, correct deliverable address, phone number, and credit card information with cardholder’s name and expiration date, or postal money order or cashier’s check made payable to B&P Lamp Supply, Inc. (checks in U.S. Funds).

Phone Order

Due to the complexities of with some items and dimensions, we strongly encourage you to order online.

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Browse and Search for Products

Chandelier Supply products are broken into basic categories, like "Rock Crystals" and "Candle Covers". When you click on a top-level category (the red bar at the top) products within the section are displayed. If you are looking for a particular product try searching using the search box at the top right of every page.

Use the search at the top of each page by entering keywords. E.g "u-drop". When searching you do not need to use the "and" for more than one word. The search results will be listed by relevance to your query. Click on a product name and you will proceed to a detailed product page.

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Adding Items to your Shopping Cart

Simply click on the "Add to Cart" button. When you add an item to your cart, you will be taken to a screen that shows you the contents of your cart. You'll see the item you just selected and the quantity. You can change the quantity of any item of your cart.

You can double check the prices of all items or delete them from your cart. Once you have logged in, you can change quantities and determine which shipping address to use when sending each item.

Logon or Register

Before you can place an order, you will need to logon or register by clicking on the Login link at the top of page. If you have used this site before, you can enter your email and password. If you haven't been here before, you can click the register link and complete the account information. Everytime you visit Chandelier Supply website after creating your account, you can "place your orders" without re-entering your billing & shipping information.

Checkout

After having logged in and placing items in your shopping cart, you can checkout by pressing the button labeled "Checkout" from the shopping cart page.

This will lead you to a screen that shows you what shipping address(es) will be used, type of payment, and related information. You may also cancel your order on this screen.

Is this Site Secure?

Yes, Chandelier Supply uses the internet standard encryption technology to safeguard your privacy and security. For more see our Security Policy.

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Damage Claims

All shipments are carefully packed by experienced professional packers in accordance with existing requirements and practices. We are sincerely interested in keeping breakage to a minimum in order to reduce the inconvenience to our customers and to our own administrative staff. Nevertheless, breakage will occur and we cannot accept responsibility after we have received the carrier’s receipt for merchandise received in good order.

Should damage occur in transit, DO NOT REFUSE TO ACCEPT THE SHIPMENT as this will cause unnecessary delays and added expense. Please file the claim immediately as damage claims will not be accepted after 15 days.

U.P.S. & FEDEX Ground CLAIMS: If merchandise is received damaged, obtain the delivering carriers notation of damage and notify us immediately. Hold all merchandise and packing material in the original carton for inspection and recall. We will assist you in every possible way in collecting your claims for loss or damage.

PARCEL POST CLAIMS: If merchandise is received damaged, obtain the delivering carriers notation of damage and notify your local postmaster immediately.

MOTOR FREIGHT CLAIMS: If merchandise is received damaged, obtain the delivering carriers notation of damage and notify your Motor Freight carrier immediately. Hold all merchandise and packing materials in the original carton until your claim is paid.

More questions? Contact us at customerservice@chandeliersupply.com.

Returned Merchandise

Satisfaction Guaranteed – 30 day return policy. You may return merchandise (for any reason) as long as it is returned within 30 days of the date of shipping.

Fill out the Return Form attached to your invoice for proof of purchase. The merchandise must be returned complete and unaltered, in the original cartons, properly packed, with the original inner packing materials. All returned merchandise must be returned by INSURED Parcel Post.

If returned within 30 days, and received in good original condition, we will refund the full purchase price of the item (less the shipping charges). All returned merchandise must be returned by Insured Parcel Post. If the merchandise was returned due to our error in shipping (wrong quantity, wrong item, or defective item) we will refund the full purchase price plus shipping, plus return Insured Parcel Post charges, and taxes, if applicable.

No returns or claims will be accepted after 30 days. So, please notify us as soon as possible should you want to return merchandise. Please make arrangement for your return by calling our SPECIAL RETAIL TOLL FREE NUMBER 1-800-474-3020 (7am until 5 pm Central Time, Monday thru Friday).

More questions? Contact us at customerservice@chandeliersupply.com.

Remember: In order to receive full refund on merchandise, all returns must be in original, unaltered condition and carefully packed in the original carton. All returns must be made by Insured Parcel Post.

Restocking Charges

We cannot be responsible for packages returned to us due to no fault such as undeliverable address, order refusals, or returned orders after 3 delivery attempts have been made. A 15% restocking fee plus shipping charges will apply.

For Customer Service concerning Damage Claims or Returns, please call 1-931-474-3020 (7 am until 5 pm Central Time, Monday thru Friday) OR email us at customerservice@chadeliersupply.com.

Contact Us for further information

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